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Student Support Accessibility Statement

This Student Support website accessibility statement should be read in conjunction with the University’s general accessibility statement. The statement covers information that applies to the Student Support website that is not covered in the general statement.

The Student Support website is run by The Open University and this accessibility statement describes the process by which we ensure that the site is accessible. The site, accessed via, includes information about your student record as well as providing a source of help to support you through your studies as an Open University student. Note that it does not include your module or qualification study sites nor information on the range of modules and qualifications which may link off from the Student Support site. If you are not a student, you will not be able to see all pages, e.g. those relating to student records.

This statement covers those elements of the Open University’s Student Support website that have been created or substantially changed since 23 September 2018. We are currently assessing our older sites, and accessibility information about these will be included in this statement from 23 September 2020. Apps for mobile devices will be included from 23 June 2021.

Where pages are not accessible

Where elements of our website are not accessible to you and you urgently need information that is not accessible, please use our accessibility support and feedback form to ensure we can provide the information you need.

Students who have any other queries should contact their support team and we will provide you with the information you require. If you are not a student, see our general contact information page or telephone +44 (0)300 303 5303.

Reporting accessibility problems with the Student Support website

We’re always looking to improve the accessibility of our Student Support website. If you find any problems that aren’t listed on the general accessibility statement, or think we’re not meeting the requirements of the current accessibility regulations (Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018), please use our accessibility support and feedback form and we will ensure that we review and develop a plan to fix any web site element that does not meet the requirements.

We also have some useful information about getting the best out of our websites.

Information about the accessibility of this website

The Student Support website is not fully compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA accessibility standards, as we know that there are some elements of the site relating to pages published before 23 September 2018 that were built to earlier standards. While these pages are not required to be fully compliant until September 2020, we are working on improving those pages that may not meet our current standards.

The Student Support website consists of several thousands individual pages. All pages that were built before September 2018 are being audited to ensure there is a plan to make the site compliant with current accessibility standards by September 2020. The audit is based on a sample of the full run of pages and consists of pages chosen to be representative of different types of content and platform. An emphasis is placed on pages that were either used by many people or would significantly affect particular groups of users. Testing is being undertaken mainly by manual methods. The results of the audit will allow us to update this Student Support accessibility statement for our older pages from September 2020.

The statement was prepared on 20 September 2019. It was last updated on 20 September 2019.