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Complaints and appeals

How to make a complaint or appeal

How to approach a member of University staff or a University department with your concern that a decision regarding any aspect of your relationship with the University has been wrongly made.

Help with complaints or appeals

Useful information on how to make a successful complaint or appeal.

Raising a concern with your tutor

How to approach talking with your OU tutor about a decision s/he has made that you are unhappy with.

Querying your TMA mark

Requesting a second opinion on your TMA score

Escalating your concerns

How to make your initial query to the Open University into a formal appeal or formal complaint.

Complaints and appeals with specific procedures

Extra considerations for students who are making a complaint about or appealing against a decision.

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